 |
ThinkingProcess |
| KPI and balanced scorecard→ | ||||
| Strategy maps→ |
 |
Structures→ | ||
| Goals and objectives→ |
Process ownership |
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| Continuous improvement→ | Portfolio management | |||
| Culture | Improvement methods→ | |||
| Process management | Project management | |||
| Operating Metrics | Process improvement tools→ | |||
| Business change |
| Sponsorship and steering | deployment | Process Software→ |
| Skills and Roles | Communications and engagement | Maturity and benchmarking→ |